Refund Policy

Refund Policy

Effective Date: July 28, 2026

At EggNeedoh.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all original accessories (if applicable).

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, damaged, or altered by the customer.

  • Items damaged due to misuse, improper handling, or accidents.

  • Clearance or final-sale items (if clearly identified at the time of purchase).

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

4. Return Process

To request a return, please contact our customer support before sending any items back.

Email: griffin07@163.com

Please do not return products without receiving return instructions from our customer support team.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and post the refund.

6. Shipping Costs

  • Original shipping charges are generally non-refundable unless the return is due to our error.

  • If the return is caused by the customer (such as ordering the wrong item or changing their mind), the customer is responsible for the return shipping costs.

  • If the return is due to a defective, damaged, or incorrect item, we will provide an appropriate solution in accordance with the circumstances.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If an order has already been shipped, it cannot be canceled, but you may request a return after delivery in accordance with this policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name
Wuhan Yinbeili Network Technology Studio (Sole Proprietorship)

Website
http://eggneedoh.shop/

Email
griffin07@163.com

Business Address
Room 907, Unit 3, Building 12, Fenghuangyuan, Lianxi Community, Daji Street, Caidian District, Wuhan, Hubei, China